Training Course Terms of Business



Provisional Bookings

Provisional bookings must be confirmed in writing with either a Purchase Order, Credit Card, Cheque or BACS payment where applicable and within 7 days of receipt of provisional booking.
We do not accept American Express Credit Cards.

Confirmed Bookings

Bookings must be confirmed in writing to Global Verification Limited. Once we have received your booking confirmation a legally binding contract is formed and these terms and conditions shall apply.

Overseas Bookings

Bookings received from companies outside UK must be paid by credit card.

Fees and Payment

Course Fees

All course fees are payable upon confirmation of booking and an invoice will be sent to you (UK clients only). Invoices are payable within 30 ordinary calendar days of the invoice date. Overseas bookings must be paid by credit card as per above.  In all circumstances, full payment of training course bookings must be recieved prior to the training course start date. VAT is chargeable at the standard rate.  All fees are current at the time of going to print. However, we reserve the right to change them.

Accommodation Fees

Accommodation is subject to availability. Refer to your booking for confirmation of your fee.  All accommodation fees are payable upon confirmation of requirements and an invoice will be sent to you. VAT is chargeable at the standard rate.  For convenience we recommend that accommodation is organized at event booking stage.

Booking Amendments

Delegate Substitutions

Substitutions can be made at any time without incurring a penalty.  Changes to any booking need to be made in writing.

Transferring Courses

Transfer requests must be made in writing and received at least 28 ordinary calendar days before the event, failing which cancellation charges of the full course fee will be charged. Global Verification Limited will try to offer a place on the same course (subject to availability) and attendance must be within six months of the original course date. There will be an administration charge of 25% of the course fee for all transfers within this period.  The delegate will remain liable in full for all accommodation and other costs incurred. If that transfer is then cancelled (or a further transfer is requested) at any time, the full course fee is payable.

Cancelling Bookings

If you cancel a Training Course: – all cancellations must be made no later than 35 ordinary calendar days before the start of the relevant Training Course.  We will only accept cancellations that are made in writing. If a delegate fails to attend a training course, or a cancellation is sought within the 35 ordinary calendar days prior to the start of such course, full payment will be required.

Cancelling Accommodation

You will be liable for any costs incurred by Global Verification Limited as a result of cancelling accommodation.  In the event of Global Verification Limited cancelling a course, you will be liable for any hotel charge where you have booked your own accommodation.

Issued Pre-Course Material

For cancellations where standards have been issued, as part of pre-course material, a charge of £80 will apply.

Cancellation/Amendment of Courses

Global Verification Limited reserves the right to change the course content and/or trainer, at any time.  Global Verification Limited reserves the right to alter or cancel published dates and change venues without liability. However, in these circumstances, if notice of the cancellation of a course is given at least 28 days prior to the training course start date and an alternative is date(s) is within six months of the originally booked dates, then there shall be no entitlement to a refund.  If notice of cancellation is less than 28 days, then a refund shall be offered.

Other Terms

Global Verification Limited’s liability to you in contract, tort (including negligence), strict liability, indemnity or otherwise arising from or in connection with the training shall be limited to the fees charged by Global Verification Limited.

Global Verification Limited shall be relieved from all liability if and to the extent that it becomes unable to carry out all or any of its obligations as a result of any event or matter beyond its reasonable control which was not reasonably to be foreseen as likely to occur.

Exam Re sits & Certificate Re issue Fees

Exam re sit fee – £195
Certificate re issue fee is £45
If you have not received your certificate within 8 weeks of your training course please contact Global Verification Limited Customer Service on the number below, to advise. After this time a charge of £45.00 will apply for certificate issue.




Please call +44 (0)1302 898 386 if you have any queries
Terms of Business issued: 13/03/2018